Pricing

Credit/Debit Card

Standard Price for Inner EEA (European Countries) Payment Transactions

Standard Price for Local Payment Transactions Occurred in Hong Kong

Standard Price for Cross-border Payment Transactions Occurred in Hong Kong

Fee category	USD	HKD	EUR	JPY
MDR(Merchant Discount Rate)	From 3.40%	From 3.40%	From 3.40%	From 3.40%
Per-Transaction Fee (Including 3DS Authentication Charges)	US$0.30	HK $2.35	EUR €0.30	JPY￥35
Reserve	10% (Released after 120 days)	10% (Released after 120 days)	10% (Released after 120 days)	10% (Released after 120 days)
Exchange Rate Markup	2% (If currency conversion is required)	2% (If currency conversion is required)	2% (If currency conversion is required)	2% (If currency conversion is required)

• Fees will be charged for successful transactions only.

• The actual exchange rate you pay ordinarily includes markups from financial institutions. When converting currencies on a payment or transfer, MoneyCollect applies the daily mid-market rate provided by our service provider and takes an additional fee.

Custom Plan

Please contact our sales team to discuss your custom price plan if you run at scale or have a unique business model.

Alternative Payment Methods

See page Fees for local payments

Refunds & Disputes

Fee Category	USD	HKD	EUR	JPY
Refund Fee for Credit Card payments (Standard Plan)	Free	Free	Free	Free
Refund Fee for local payments (Standard Plan)	See page Fees for local payments	See page Fees for local payments	See page Fees for local payments	See page Fees for local payments
Minimum Refundable Balance	0	0	0	0
Chargeback Handling Fee	US$ 20.00	HK$ 160.00	EUR €19.00	JPY￥2700
Pre-arbitration Fee	US$ 25.00	HK$ 190.00	EUR €21.00	JPY￥2800

Minimum refundable balance: when total transaction balance + released reserve balance< this amount，merchants cannot refund anymore.

Payout

Fee Category	USD	HKD	EUR	JPY
Minimum payout amount	US$ 1,300.00	HK$ 10,000.00	EUR €1000.00	JPY￥150,000
Payout Fee	Free	Free	Free	Free
Payout Speed	T+7	T+7	T+7	T+7
Payout Schedule	Weekly	Weekly	Weekly	Weekly

Payout Speed

Your pending transaction balance becomes available in T+7 days. You will be able to receive payouts in your bank account the following day at the soonest, i.e. T+8.

Payout Schedule（Weekly）

Settlement calculation cut-off time is every Wednesday at 00:00(HKT), and payouts are carried out every week on Thursday. If a statutory holiday falls on the Thursday, payout will be carried out on the next business day.

Example 1: A transaction is successfully captured on Tuesday 1 February, 2022. Your pending transaction balance will become available on Tuesday 8 February and you will be able to receive the payout on Thursday 10 February.

Example 2: A transaction is successfully captured on Wednesday 2 February, 2022. Your pending transaction balance will become available on Wednesday 9 February and since it has passed the cut-off time, you will be able to receive the payout next week on Thursday 17 February.

Example 3: If Thursday 7 April is a statutory holiday, payout will be carried out on Friday 8 April instead.