Dispute reasons

Below you will find all the dispute reason codes divided by scheme/issuer and category.

A dispute occurs when a customer questions your charge with their card issuer. When this happens, you're given the opportunity to respond to the dispute with evidence that shows that the charge is legitimate.

For all businesses, the best actions you can take are to proactively communicate with your customers and issue refunds where appropriate, especially when requested.

Dispute reasons

Evidence submission

Refer to the evidence submission guide if you regularly lose disputes or find that your evidence isn’t relayed to the card issuer. You can also contact MoneyCollect support with examples of your disputes so we can help ensure that your evidence is sufficient.

General evidence for all dispute reasons

Including as much relevant information as possible when you submit a response increases the likelihood that the dispute is found in your favor. When responding to any type of dispute, make sure you include the following evidence (if available).

  • Order Information

  • Client information

  • Delivery information

  • Other documents

Different evidence for different dispute reasons

Reason codes

Below you will find the reason codes for different dispute events.

Visa

MasterCard

JCB

American Express

Diners Club

Discover

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