Measuring disputes

Coming soon

The MoneyCollect dashboard will display 2 different calculations to measure your disputes: dispute activity and dispute rate.

• Dispute activity represents the percentage of disputes on successful payments by dispute date.

• Dispute rate represents the percentage of disputes on successful payments by charge date.

The two calculations are best understood with an example. Let’s say you processed 1,000 payments in a given date range. In that same date range, you also received 10 disputes.

Only 1 of those disputes were from the 1,000 payments processed in that date range. The other 9 disputes were from payments that were processed at an earlier date. (Because disputes take a while to come in, this delay is very common.)

The dispute activity for this week would be 1% (10 disputes on 1,000 payments). The dispute rate for this week would be 0.1% (1 dispute on 1,000 payments).

The dispute rate is a more accurate representation of fraud and disputes for your business, because it shows which actual payments were disputed.