Account settings

Accounts

Your Wallet ID is located in the Account Information section of your account. This ID is the unique identifier for your wallet. When contacting us by email or any other communication method, please ensure to include your Wallet ID to help us swiftly identify and access your account details.

User & Access

A wallet permits access to multiple users. You can invite/manage team members via the User Management tab by entering their email addresses associated with their login.

You can allocate three predefined levels of permissions to your team members according to your business needs.

Permission	Viewer	Analyst	Admin
Balances and transactions	View	View	View
Global Accounts		Create / Edit	Create / Edit / Close
Conversions	View	View / Create	View / Create
Transfers	View	View / Create / Edit	View / Create / Edit
User Management			View / Create / Edit

Security & 2FA

Two-Factor Authentication (2FA) is a security process that requires users to provide two different authentication factors to verify themselves. This method adds an extra layer of protection beyond just a username and password.

According to our current security policy, Two-Factor Authentication (2FA) is mandatory. This verification step is necessary each time you log in, create a transfer, or invite a new user, to confirm that the operations are being conducted by the authorized account holder.

We offers two verification options: SMS text message and the Authenticator app. You are required to activate only one of these methods for security verification.

You have the flexibility to switch between these two options at any time.