Disputes

Learn what disputes are, how the process works, and how to prevent them from happening.

A dispute (also known as a chargeback, inquiry, or retrieval) occurs when a cardholder questions your payment with their card issuer. An inquiry or retrieval is nothing more than a request for more information about the charge, which may escalate to a chargeback. To process a chargeback, the issuer creates a formal dispute, which immediately reverses the payment. The payment amount, along with a separate 120 HKD dispute fee (Hong Kong)or 15 USD dispute fee (USA) , is then deducted from your account balance.

To help our users submit the best possible response, MoneyCollect provides a guided process within the dashboard. This allows you to provide all of the necessary text and images you feel are appropriate.

For all industries, the best actions you can take are to proactively communicate with your customers and issue refunds where appropriate, especially when requested.

How disputes work

How to respond to disputes

Dispute reasons

Measure your disputes