> For the complete documentation index, see [llms.txt](https://docs.moneycollect.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.moneycollect.com/docs/business-operation/risk-management/disputes/measuring-disputes.md).

# Measuring disputes

[The MoneyCollect dashboard](https://portal.moneycollect.com/) will display 2 different calculations to measure your disputes: dispute activity and dispute rate.

* **Dispute activity** represents the percentage of disputes on successful payments by *dispute* date.
* **Dispute rate** represents the percentage of disputes on successful payments by *charge* date.

The two calculations are best understood with an example. Let’s say you processed 1,000 payments in a given date range. In that same date range, you also received 10 disputes.

Only 1 of those disputes were from the 1,000 payments processed in that date range. The other 9 disputes were from payments that were processed at an earlier date. (Because disputes take a while to come in, this delay is very common.)

The dispute activity for this week would be 1% (10 disputes on 1,000 payments). The dispute rate for this week would be 0.1% (1 dispute on 1,000 payments).

{% hint style="info" %}
**The dispute rate** is a more accurate representation of fraud and disputes for your business, because it shows which actual payments were disputed.
{% endhint %}


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