# Pricing

## Credit/Debit Card

#### Standard Price for Inner EEA (European Countries) Payment Transactions

#### Standard Price for Local Payment Transactions Occurred in Hong Kong 

#### Standard Price for Cross-border Payment Transactions Occurred in Hong Kong

<table><thead><tr><th width="239">Fee category</th><th>USD</th><th>HKD</th><th>EUR</th><th>JPY</th></tr></thead><tbody><tr><td>MDR(Merchant Discount Rate)</td><td>From 3.40%</td><td>From 3.40%</td><td>From 3.40%</td><td>From 3.40%</td></tr><tr><td>Per-Transaction Fee (Including 3DS Authentication Charges)</td><td>US$0.30</td><td>HK $2.35 </td><td>EUR €0.30</td><td>JPY￥35</td></tr><tr><td>Reserve </td><td>10% (Released after 120 days)</td><td>10% (Released after 120 days)</td><td>10% (Released after 120 days)</td><td>10% (Released after 120 days)</td></tr><tr><td>Exchange Rate Markup</td><td>2% (If currency conversion is required)</td><td>2% (If currency conversion is required)</td><td>2% (If currency conversion is required)</td><td>2% (If currency conversion is required)</td></tr></tbody></table>

{% hint style="info" %}
• Fees will be charged for successful transactions only.

• The actual exchange rate you pay ordinarily includes markups from financial institutions. When converting currencies on a payment or transfer, MoneyCollect applies the daily mid-market rate provided by our service provider and takes an additional fee.
{% endhint %}

#### Custom Plan

Please [contact our sales team](https://moneycollect.com/contact) to discuss your custom price plan if you run at scale or have a unique business model.

## Alternative Payment Methods

See page [Fees for local payments](https://docs.moneycollect.com/docs/business-operation/pricing/fees-for-apms)

## Refunds & Disputes

<table><thead><tr><th width="274">Fee Category</th><th width="176">USD</th><th>HKD</th><th>EUR</th><th>JPY</th></tr></thead><tbody><tr><td>Refund Fee for Credit Card payments (Standard Plan)</td><td><mark style="color:green;">Free</mark></td><td><mark style="color:green;">Free</mark></td><td><mark style="color:green;">Free</mark></td><td><mark style="color:green;">Free</mark></td></tr><tr><td>Refund Fee for local payments (Standard Plan)</td><td>See page <a href="pricing/fees-for-apms">Fees for local payments</a></td><td>See page <a href="pricing/fees-for-apms">Fees for local payments</a></td><td>See page <a href="pricing/fees-for-apms">Fees for local payments</a></td><td>See page <a href="pricing/fees-for-apms">Fees for local payments</a></td></tr><tr><td>Minimum Refundable Balance</td><td>0</td><td>0</td><td>0</td><td>0</td></tr><tr><td>Chargeback Handling Fee</td><td>US$ 20.00</td><td>HK$ 160.00</td><td>EUR €19.00</td><td>JPY￥2700</td></tr><tr><td>Pre-arbitration Fee</td><td>US$ 25.00</td><td>HK$ 190.00</td><td>EUR €21.00</td><td>JPY￥2800</td></tr></tbody></table>

{% hint style="info" %}
Minimum refundable balance: when total transaction balance + released reserve balance< this amount，merchants cannot refund anymore.
{% endhint %}

## Payout

| Fee Category          | USD                                    | HKD                                    | EUR                                    | JPY                                    |
| --------------------- | -------------------------------------- | -------------------------------------- | -------------------------------------- | -------------------------------------- |
| Minimum payout amount | US$ 1,300.00                           | HK$ 10,000.00                          | EUR €1000.00                           | JPY￥150,000                            |
| Payout Fee            | <mark style="color:green;">Free</mark> | <mark style="color:green;">Free</mark> | <mark style="color:green;">Free</mark> | <mark style="color:green;">Free</mark> |
| Payout Speed          | T+7                                    | T+7                                    | T+7                                    | T+7                                    |
| Payout Schedule       | Weekly                                 | Weekly                                 | Weekly                                 | Weekly                                 |

{% hint style="info" %}
Payout Speed&#x20;

Your pending transaction balance becomes available in <mark style="color:purple;">T+7</mark> days. You will be able to receive payouts in your bank account the following day at the soonest, i.e. T+8.
{% endhint %}

{% hint style="info" %}
Payout Schedule（Weekly）

Settlement calculation cut-off time is every Wednesday at 00:00(HKT), and payouts are carried out every week on <mark style="color:purple;">Thursday</mark>. If a statutory holiday falls on the Thursday, payout will be carried out on the next business day.
{% endhint %}

Example 1: A transaction is successfully captured on Tuesday 1 February, 2022. Your pending transaction balance will become available on Tuesday 8 February and you will be able to receive the payout on Thursday 10 February.

Example 2: A transaction is successfully captured on Wednesday 2 February, 2022. Your pending transaction balance will become available on Wednesday 9 February and since it has passed the cut-off time, you will be able to receive the payout next week on Thursday 17 February.&#x20;

Example 3: If Thursday 7 April is a statutory holiday, payout will be carried out on Friday 8 April instead.

&#x20;