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• Fees will be charged for successful transactions only.
• The actual exchange rate you pay ordinarily includes markups from financial institutions. When converting currencies on a payment or transfer, MoneyCollect applies the daily mid-market rate provided by our service provider and takes an additional fee.
Minimum refundable balance: when total transaction balance + released reserve balance< this amount，merchants cannot refund anymore.
Your pending transaction balance becomes available in T+7 days. You will be able to receive payouts in your bank account the following day at the soonest, i.e. T+8.
Settlement calculation cut-off time is every Wednesday at 00:00(HKT), and payouts are carried out every week on Thursday. If a statutory holiday falls on the Thursday, payout will be carried out on the next business day.
Example 1: A transaction is successfully captured on Tuesday 1 February, 2022. Your pending transaction balance will become available on Tuesday 8 February and you will be able to receive the payout on Thursday 10 February.
Example 2: A transaction is successfully captured on Wednesday 2 February, 2022. Your pending transaction balance will become available on Wednesday 9 February and since it has passed the cut-off time, you will be able to receive the payout next week on Thursday 17 February.
Example 3: If Thursday 7 April is a statutory holiday, payout will be carried out on Friday 8 April instead.